At The Deveau Group, we understand the extraordinary impact nonprofits create with limited resources. Our monthly support plans are crafted with your unique needs in mind, embracing the power of volunteers to amplify your mission while keeping costs manageable, allowing you to focus on what’s really important.
Empower your nonprofit's journey with Salesforce support that values your mission and leverages the strength of volunteers. Choose a plan that aligns with your goals, and let's build a future where your impact knows no bounds.
Take advantage of exclusive discounts by opting for our 3, 6, or 12-month pre-pay options.
Prices assume nonprofit classification; 501c3 status required for eligibility.
Basic ticket support for general maintenance needs
8 hours of staff support per month
Access to knowledge base and online resources
Email support during standard business hours
Volunteer Time: up to 25 hours per month
Response Time: Maximum 24 hours for issue acknowledgement
Bug fixes, software updates, troubleshooting, basic system requests, training and email support
*This plan does not include builds, integrations, and/or development
Monthly Support Plans
for nonprofits
Strategic support to maintain, build and grow your Salesforce
20 hours of staff support per month
Unlimited remote support
24/7 priority email and phone support
Monthly personalized consultations with a dedicated support expert
Customized training sessions for your team
Annual planning session for in-depth system analysis and recommendations
Exclusive access to advanced features and beta programs
Volunteer Time: Unlimited (as needed)
Response Time: Maximum 6 hours for issue acknowledgement
Support Channels: Email, phone, Slack and ticketing system support
Bug fixes, software updates, troubleshooting, user training, advanced integrations and automations, and email/phone/ ticketing system support
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All Monthly support Packages Include
Unlimited Helpdesk Support:
We provide round-the-clock support to address any Salesforce-related issues or queries, offering prompt and reliable assistance to resolve any technical challenges that may hinder the productivity and efficiency of your Salesforce users.
System Monitoring and Maintenance:
Our dedicated team of Salesforce experts consistently monitors your Salesforce instance, ensuring optimal performance, identifying potential bottlenecks, and implementing regular maintenance activities, such as scheduled backups, data integrity checks, and platform updates.
User Training and Adoption:
We believe that empowering your workforce with Salesforce knowledge is essential for maximizing the platform's benefits. Our package includes user training sessions to educate your team about new features, best practices, and industry trends, enabling them to optimize their workflows, increase productivity, and embrace Salesforce as a valuable tool for achieving organizational goals.
Configuration and Customization Support:
Our team assists with the configuration and customization of your Salesforce instance based on your unique requirements. From automating workflows, creating custom reports and dashboards to customizing page layouts and implementing data security protocols, we ensure that your Salesforce environment is tailored to meet your business needs.
Data Management and Security:
Our package includes comprehensive data management services, including data migration, data cleansing, and data governance strategies. We implement robust security measures and monitor access controls to safeguard your sensitive business data, ensuring compliance with relevant data protection regulations.
Integration and AppExchange Support:
We facilitate seamless integration between Salesforce and other enterprise systems to enable data flow and eliminate silos, providing comprehensive support for AppExchange applications, ensuring they align with your business processes and enhancing overall system functionality.
Performance Analytics and Reporting:
Our team designs and delivers customized reports and dashboards to provide real-time insights into your Salesforce data. By analyzing key metrics and performance indicators, we help you make data-driven decisions, identify trends, and optimize your processes for enhanced business performance.
Continuous System Enhancement:
As your business grows and evolves, so do your Salesforce needs. Our team will provide an evolving roadmap of success, including new releases, upgrades, and more!
Comprehensive support for growing nonprofits
16 hours of staff support per month
Priority email and phone support during business hours
Quarterly health checks and optimization suggestions
Access to exclusive webinars and training sessions
Volunteer Time: up to 40 hours per month
Response Time: 12 hours
Support Channels: Email, Slack and ticketing system support
Bug fixes, software updates, troubleshooting, user training, basic integrations and automation, and email/phone support